Home Connect is not just intuitive and simple to use, it can also be set up in just a few steps. Find out here how to install Home Connect appliances and connect them to the app.
Starting up Home Connect
Creating your Home Connect account
You need an account in order to fully use Home Connect and operate the Home Connect functions of your home appliances remotely.
To create and register your account you can simply follow the steps below:
- Download the Home Connect app onto your smartphone or tablet from either the Apple App Store or the Google Play Store and install it.
- With the device connected to the same Wi-Fi network that the Home Connect enabled appliance will be operated on, open the Home Connect app.
- Enter your first name and surname, your e-mail address (this will be your Home Connect user ID) and any further information if required. Enter a password you have chosen yourself and confirm this.
You will receive an e-mail confirming your registration which contains a validation link.
- Confirm your registration by clicking on the validation link within 10 days.
Wi-Fi requirements and Wi-Fi Router settings
Home Connect normally works with the standard Wi-Fi settings on commercially available routers. In some cases certain settings need to be changed manually. If you are having trouble registering a Home Connect appliance on your Wi-Fi network please check the settings and specifications of your router. You can find information on the configuration settings and specifications in the manufacturer’s instructions that came with your router.
- If you are unsure about the configuration of your router it is often easier to use the Wi-Fi Protected Setup (WPS) button on your router for installation. WPS configures the Wi-Fi security automatically for Wi-Fi Protected Setup-enabled network devices.
If necessary, e. g. in the event of manual setup, the following tips and settings should be noted:
Wi-Fi Tips and Tricks
The following Tips and Tricks may assist if the Home Connect appliance registration is not working:
Where needed please contact the Technical Support of your Router Manufacturer or Internet Service Provider to assist in checking settings or specifications.
- Encrypt your Wi-Fi network, preferably using security level WPA2 or at least WPA. Open networks are not suitable for use with Home Connect.
- Home Connect works with the following network modes: IEEE 802.11 b, g and n. Please ensure that your router is set up accordingly. Home appliances are only compatible with a 2.4 GHz band. When you connect an appliance, please change the settings for your network accordingly.
- Home Connect does not work with Wi-Fi networks which require browser registration, e. g. where the user name and password must be entered via the web browser.
- You should have a stable Wi-Fi network with a good signal and access to the Internet.
- Turn off the "MAC Filter" on the router to prevent MAC addresses for your home appliances and communication-enabled appliances from being saved.
- The use of proxies is not recommended.
- Ports 443, 8080 and 123 must be open.
- The multicast-routing option must be enabled on the router in order to establish a connection to Home Connect appliances.
Integrating the Home Connect appliance into your Wi-Fi network
There are two ways in which home appliances can be integrated into a home network: Automatic and Manual network login. The Home Connect wizard on your home appliance will display how to connect the appliance to your home network. A detailed description of the necessary steps can also be found in the insert which is supplied with your new home appliance.
Automatic network login:
The Home Connect wizard will attempt to automatically log in the relevant home appliance via the WPS function on your router (you can find information about WPS in the manufacturer instructions for your router). If you have enabled automatic login, you need to confirm the connection by pressing down the WPS button on your router within two minutes. As soon as the home appliance is successfully connected to your home network, a message appears in the appliance display confirming this.
Manual network login:
You can also enable and set up the network login manually. To do this, you need to select the "connect manually" option in the Home Connect wizard on your home appliance. The home appliance now establishes its own Wi-Fi network which you can access using your smartphone or tablet PC. Now open the Wi-Fi settings on your mobile device and connect it to the available Home Connect Wi-Fi for your home appliance (password: HomeConnect). You will now be able to see the home appliance in the Home Connect app on your smartphone or tablet PC and you can transfer the access details for your Wi-Fi network to the home appliance to connect it to your normal Wi-Fi network.
Pairing the Home Connect appliance to the Home Connect app
So that the Home Connect app has access to your home appliance, you need to connect the appliance not just to your Wi-Fi, but also to the Home Connect app.
How to connect a home appliance to the app:
If the relevant home appliance is logged into your Wi-Fi network, all you need to do is connect it to your Home Connect account. To do this, open the Home Connect app on your mobile device and log in. Then, activate the "Connect to the app" function on your home appliance. Since this step may vary on different home appliances, please see the Home Connect insert supplied with your home appliance. The app automatically detects your appliance and to complete the installation process select "Add device" in the app.
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Customer Service
How can we help you?
Do you have questions about Home Connect or the home appliances equipped with the Home Connect function? Then get in touch with our Customer Service. We are happy to help.
